FAQ

Frequently asked questions

Covid Shipping Delays?


Covid-19 has meant we've had to make some changes to how we do business, but the good news is:OUR ONLINE STORE IS OPEN FOR BUSINESS AND WE ARE DELIVERING!Our online store remains open and our full range of gear is available for purchase. If you have an account with us, now's a good time to make sure your shipping address is up to date! At present, all orders will be shipped and delivered in 5-14 business days, depending on your region.Please note that we are working through a small backlog in our Customer Service Centre due to Covid-19 related challenges. We are answering your queries as quickly + efficiently as we possibly can, and we appreciate your support and patience at this time! We respond to all email in chronological order, please do not send multiple emails as you will be pushed back down the list! At present, all orders will be shipped and delivered in 5-14 business days.Our dispatch teams are working multiple, separate shifts in order to adhere to social distancing guidelines and to ensure that operations run as smoothly and efficiently as they can.As we all adjust to our new circumstances, there may be some delivery delays that occur, so we appreciate your patience as we all adjust to these new circumstances.EXCHANGES - UpdatePlease note, exchanges are no longer part of our returns policy. We will still offer refunds on items returned so customers can repurchase themselves again through the site..




What are you buying when you buy INFINITYIRELAND


Our garments are mainly comprimised of organic materials that is free from any harmful chemicals. Our dedication to eco-friendily products extends to our recycled polyester which our manufactured mostly in Ireland. Production of our luxury clothing is 100% sweatshop free and all our workers are paid a fair wage in compliance to legal standards. Our design team are all Irish and based in the great county Mayo, so when you buy from INFINITY you're supporting the Irish economy.




Our Prices?


We are dedicated to provide our loyal customers with the most cost effective high quality luxury clothing! Quality is of the upmost importance to all of us at INFINITYIRELAND and thus, we refuse to cut corners or use cheaper materials no matter how profitable it may be!




Who is the Owner of the brand?


The owner of INFINITYIRELAND is Shea Benson a young and successful Irish entrepreneur.




Standard Delivery


Republic of Ireland Standard Shipping (2-5 Working Days) €6.50 Free Standard Shipping on all orders over €50 United Kingdom Standard Shipping (2-6 working days) £6.99 Free Standard Shipping on all orders over £45 Australia + New Zealand Standard Shipping (5-8 business days) $10.00 AUD Free Standard Shipping on all orders over $80 AUD (including in NZ) The United States Orders under $30 USD standard shipping (3-8 business days) $10.00 USD Free Standard Shipping on all orders over $59 USD Canada Standard shipping (5-8 business days) $12.00 USD Free shipping on all orders over $75 USD Europe Standard Shipping (3-7 working days) - €8.99 Free Standard Shipping on all orders over €50




How to Contact Us?


If you need to get in touch with our customer service team you can email us at infinitycastlebar@gmail.com or fill out the form Here and we will get back to you as soon as possible! Please include your order number/details in your email.
If you are emailing about a faulty item, please include your order number and photos of the product.
If you are contacting us about a returned item, please include your order number and returns tracking details.
Remember that our current delivery time frame is 2-5 working days and you can track your order in your dispatch email!